Terms of Service
Unithmed

These Terms of Service (hereinafter referred to as the “Terms”) contain important information about your rights and obligations. Please read them carefully before using our website https://www.unithmed.com (hereinafter referred to as the “Website”). If you do not agree with these Terms, please do not use the Website. By using the Website, you agree to be bound by these Terms and all applicable laws and regulations.
In these Terms, “unithmed” and “we” refer to UNITHEM LIMITED, which provides the following services through this Website.
To provide services through the Website, we also cooperate with our partner company —— Unithmed Limited. For details, see here.
Our Privacy Notice describes the rules for our collection and use of personal information when you use the Website.

Entire Agreement

These Terms, the Financial Policy, the Unithmed Clinic Ranking Policy, the Review & Comment Policy, and our Privacy Notice collectively constitute a legally binding agreement between users (patients, their attendants, and Website visitors, hereinafter referred to as “Users”) and Unithmed, governing your use of the Website.
By using the Website, you declare and warrant that:
1. You have read these Terms, understand their content, and agree to comply with them in full;
2. You have full legal capacity, and the laws of your country do not prohibit you from using the Website;
3. You currently and will continue to comply with all applicable laws, regulations, and the rights of third parties.
If you do not agree with these Terms, please do not use the Website.

Service Content

In brief: You can find information about medical services and the medical institutions that provide them on this Website. We connect patients with medical centers and assist them in obtaining services.

Our Services

This Website is a platform that provides users with information about medical services and relevant medical institutions (hereinafter referred to as “Clinics” or “Medical Centers”).
You can perform the following operations on the Website:
– Inquire about information on medical centers, medical staff, and the services they provide;
– Obtain consulting services from our coordinators regarding clinics and appointment procedures;
– Receive personalized treatment plan recommendations from cooperating clinics;
– Make an appointment to visit the selected medical center;
– Pay a deposit for the appointment you made;
– Process prepayment where available for the corresponding medical services of the clinics;
– Apply for the “Second Opinion” service.
Unithmed will not assign specific clinics or doctors to users, but only provide a list based on your needs. We will do our best to screen the best options for you based on your language, country of residence, medical needs, budget preferences, and other circumstances. In addition, we connect Unithmed users with the selected clinics, provide support during communication, assist in arranging medical visit itineraries, and continue to provide follow-up services after you return home. During your use of the Website, you will be followed up by Unithmed medical coordinators throughout the process.
Unithmed is not an agent of the clinics and does not guarantee the quality of services or professional standards of the clinics. We are not an intermediary between patients and medical centers, nor do we directly provide medical services.
We are not a licensed medical care provider, and none of our services or applications are intended to replace professional medical advice, nor to diagnose, treat, or manage any illness or medical condition.
We sign cooperation agreements directly with medical centers or carry out cooperation through our business partner, Unithmed Limited.
Never disregard professional medical advice or delay in seeking it because of something you have obtained through our services.
If you have any questions, concerns about your health status, or changes in your condition, please be sure to consult a medical professional. If you suspect a medical emergency, please call emergency services or go to the nearest open emergency room immediately.

Prepayment Options

Where supported by some services, you may additionally choose to make a full prepayment for the medical services of the clinics. After prepayment, the relevant medical service fees will be settled in advance, but the clinic may only receive the funds after fully providing the agreed medical services to you.
Please note that third-party payment service providers may be involved in collecting funds in such cases.
The refund rules stipulated in these Terms also apply to the prepayment situations mentioned above.
At the same time, Visa and Mastercard holders from the Republic of Cuba, the Islamic Republic of Iran, the Republic of Sudan, the Syrian Arab Republic, and the Bolivarian Republic of Venezuela cannot process prepayments or refunds.

Second Opinion

Upon your request, doctors from the clinics can provide the “Second Opinion” service through the Website.
This service includes an assessment of the patient’s past and current health status, analysis of medical history, and a diagnosis and treatment plan formulated by representatives of the clinic.
By applying for a Second Opinion, you agree to the following:
– The diagnosis provided is limited and conditional;
– A Second Opinion shall not replace a complete physical examination or an in-person consultation;
– The doctor providing the service may not have all the health information that can only be obtained through an in-person consultation;
– The absence of an in-person consultation may affect the professional’s ability to diagnose a health condition, illness, or injury.
You may submit medical materials on behalf of a third party, but you must notify Unithmed in advance via email and provide valid supporting documents to meet any of the following circumstances:
1. The third party is a member of your family;
2. You have obtained prior authorization from the third party;
3. The third party is unable to submit a request through the Website independently.
After receiving all the required information, Unithmed will provide you with a list of candidate clinics on the Website. The clinic may request us to assist in obtaining any missing information from you.
Within a few business days after receiving your complete documents, we will send you the Second Opinion via encrypted email.
Please note: We adopt reasonable security measures such as end-to-end encryption and secure communication protocols to process your personal information (including medical information).

Clinic Selection Criteria

We accept applications from clinics to be listed on the Website and strictly review each application in accordance with our selection criteria to provide users with only high-quality options. The dimensions considered in clinic selection include:

Doctor Qualifications

– Educational background and specialized training experience
– Years of practice
– Practice license and qualification certificates
– Membership in international professional associations (such as ISAPS, ASPS, EURAPS, EORTC, etc.)
– Experience in further study and qualification improvement in overseas clinics
– Scientific research achievements: research papers, participation in professional conferences
– Awards and project grants received

Clinic Level

– Compliance with international medical treatment protocols
– Certification from authoritative international organizations in the medical field (such as JCI, ISO, ESMO, EFQM, etc.)
– Certificates from independent audit institutions and rating agencies (such as TOP Focus, TÜV, TEMOS, etc.)

Hardware Facilities

– Equipped with advanced, efficient, and safe medical equipment
– Own laboratories
– Use of new medical materials (prostheses, implants, etc.)
– Provision of innovative treatment methods
– Participation in clinical trials
– Availability of training centers

Efficiency in Responding to Patient Needs

Service Level for Foreign Patients

– Provision of dedicated medical coordinators and translators
– Provision of transfer services
– Exclusive preferential accommodation in partner hotels of the clinic
– Assistance in visa application, etc.

Patient Reviews

– Patient feedback on medical treatment at the clinic on the clinic’s official website and third-party public review platforms

Website Information

Our goal is to provide objective and neutral information to assist users in resolving their medical needs.
The information displayed on the Website is obtained directly from medical centers or from public sources that we consider reliable. We make every effort to ensure that the information is accurate and up-to-date, but we do not guarantee this. When selecting a clinic, you still need to exercise your own due diligence.
Some treatment projects and drugs displayed on the Website may be prohibited in some countries. You are solely responsible for complying with all laws of your country.
For information on prices on the Website, please refer to our Financial Policy.

Account

In brief: You can create an Account to better communicate with clinics and us. You are fully responsible for the use and security of your Account.
To use the full functionality of the Website, you need to register a personal account (hereinafter referred to as the “Account”).
Through the Account, you can:
– Fill in and modify your personal information;
– Submit and modify medical records;
– Send consultation requests to clinics or doctors;
– Select a treatment plan from one of the offered clinics;
– Process prepayment where available for the corresponding medical services of the clinics;
– Pay a deposit for the appointment you made;
– Post reviews and comments on reviews.
For details on how we process personal information, please refer to our Privacy Notice.
You may not create more than one Account, nor transfer or delegate your Account to others. You are responsible for keeping your Account login information confidential and for all activities performed using your Account.
If you know or suspect that someone has illegally gained access to your Account, please notify us immediately.
To delete your Account and your data, you can use the built-in function of the Account or send an email request to [email protected].

Content Ownership

In brief: Unithmed owns the Website and all content on the Website. We grant you limited rights to use the Website and content for your personal purposes; commercial use requires separate permission. Unauthorized copying and distribution of content are prohibited. We do not directly advertise clinics, drugs, or services, but we may publish discounts and special offers from medical centers.
All materials on the Website, including text, graphics, information, images, icons, photos, videos, audio, music, computer code, trademarks, logos, any other materials, and the intellectual property rights to such materials (collectively referred to as “Content”), are owned by Unithmed or used with the permission of the respective copyright holders.
The above Content is protected by applicable laws and international intellectual property laws, which you must comply with. Except as otherwise stipulated in these Terms and applicable laws, you may only use the Content with the permission of the author or copyright holder, and fees may apply for the right to use the Content.

Content Usage Rules

You do not acquire any intellectual property rights when you use (share, copy, download) the Content. You may not modify or delete any copyright notices, author information, or other metadata from such Content.
When using the Content, you must add a hyperlink to the original article page in the first paragraph, indicating the Unithmed brand and the author (if such information is provided).

Personal Use

You may not use the Content for commercial purposes without our prior permission.
Unithmed grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license, without territorial restrictions during the validity period of these Terms, to:
– Access and view any Content on the Website;
– Share the Content by posting on social networks or copying a link to the Website page.
Your use of the above license must comply with these Terms.

Commercial Use

The use of the Content for profit-making purposes, or for public or government activities, is considered commercial use and requires a special permit and payment of fees as required.
To obtain permission to use the Content for commercial purposes, please contact us at [email protected].

Third-Party Websites and Services

In brief: When using websites and services that we do not control, you must comply with their corresponding terms of service.
Some functions of the Website, such as displaying the location of clinics on a map, are provided by third-party websites and services that Unithmed cannot control. In addition, you can communicate with clinic representatives through third-party instant messaging tools.
Your use of third-party websites and services is governed by different terms of service and privacy notices.
Unithmed is not responsible for:
– The content and functionality of such websites and services;
– Personal information processed by such third-party platforms;
– Losses, damages, or financial obligations arising from your use of a third-party website or service.

Disclaimer of Warranties

In brief: The Website is provided on an “as is” basis. We make no express or implied warranties regarding the Website and its content.
The Website is provided on an “as is” basis. Except as expressly stated in these Terms, Unithmed makes no warranties or promises regarding the Website and the information provided.
We do not guarantee the following:
– The Website is free of viruses, functions smoothly, and is error-free;
– The Content is accurate, reliable, adequate, and useful;
– The Website and the Content are commercially suitable, suitable for a specific purpose, and do not infringe on the intellectual property rights or other rights of third parties;
– The clinics have truthfully disclosed information about their services to us.

Limitation of Liability

In brief: Unithmed is not liable for damages, losses arising from your use or inability to use the Website, or the consequences of medical advice and treatment displayed on the Website (including medical malpractice and related claims). However, we always try to assist users in case of difficulties.
Unithmed is not liable for any inaccuracies, unreliability, incompleteness, typos, or errors in the content of the Website, or the consequences of your use of the Content or the application of the information obtained.
We cannot intervene in the medical treatment process, nor can we guarantee the accuracy of the medical advice provided through the Website. Therefore, we are not liable for the consequences of such medical treatment or advice, even if the relevant advice is provided by Unithmed coordinators or clinics listed on the Website.
Unithmed explicitly does not provide services to users who wish to receive medical services that are prohibited by the laws of their country of citizenship or the country where they receive medical treatment. Users are solely responsible for complying with all laws of their country and the country where they receive medical treatment when obtaining services from medical institutions.
Unithmed, its founders, directors, partners, employees, contractors, agents, successors, and assigns shall not be liable for any damages, lost profits, data loss, or damage to reputation arising from the use or inability to use the Website, the information obtained from Unithmed, or errors, omissions, outages, defects, viruses of the Website.
To the maximum extent permitted by applicable law, you waive the right to initiate any action against Unithmed for damages and claims as set forth in the preceding sentence. This provision applies even if Unithmed has been informed of the possibility of such damages.
The above disclaimer of warranties and limitation of liability apply to the maximum extent permitted by law.

Indemnification

In brief: You are responsible for your use of the Website. If you have a dispute with a third party, we will not be involved in its settlement.
To the maximum extent permitted by applicable law, you agree to indemnify, reimburse, and hold harmless Unithmed, our partners, contractors, and agents from claims, liabilities, damages, losses, and costs incurred (including legal fees, professional advisor fees), which arise directly or indirectly from:
1. Your breach of these Terms;
2. Your (especially improper) use of the Website or Content;
3. Your breach of any laws, regulations, or the rights of third parties.

Applicable Law and Jurisdiction

In brief: This agreement is governed by the laws of the People’s Republic of China, without prejudice to any consumer rights provided by the laws of your country of residence. We intend to settle all disputed issues amicably, but in the event of a serious dispute between us, it shall be settled by the courts of the People’s Republic of China.
These Terms shall be governed by and interpreted in accordance with the laws of the People’s Republic of China, without prejudice to any statutory consumer rights provided by the laws of your country of residence.
If any material or your use of the Website does not comply with the laws of your country, the Website is not intended for you, and we ask you not to use it. It is your responsibility to ensure that you know and comply with the laws of your jurisdiction.
You agree that any disputes, conflicts, claims, or disagreements arising directly or indirectly in connection with the Website or these Terms, including but not limited to those relating to their validity, interpretation, or application, shall be settled through friendly negotiations directly with the Unithmed team.
If no consensus can be reached through negotiations, the dispute shall be settled exclusively by the courts of the People’s Republic of China in accordance with the applicable laws of the People’s Republic of China.
Unless a longer period is required by applicable law, all claims must be made within one (1) year from the date of their occurrence.

Electronic Communications

By using the Website and providing us with your contact information, you understand and agree that we may send you electronic communications regarding, but not limited to:
– Notifications related to your use of the Website;
– Updates to the Website or these Terms;
– Promotional offers, news, and other updates.
You can “opt-out” of receiving marketing and other emails by following the instructions in the corresponding notices.
For details on the processing of your personal information, please refer to our Privacy Notice.

Other Terms

Unithmed has the right to check your compliance with these Terms during your use of the Website. In case of violations, we may revoke or suspend your Account and your access to the Website.
If any provision of these Terms is found to be illegal, invalid, or unenforceable, the remaining provisions shall remain in effect and enforceable.
We may transfer our rights and obligations under these Terms to third parties, but this will not affect your rights or our obligations under this Agreement.
We reserve the right to modify these Terms. If a material change may affect your use of the Website or your rights as a user, we will notify you within a reasonable period before the effective date by posting a message on the Website or sending you an email.
The printed version of these Terms is admissible as evidence in court or administrative proceedings arising from or in connection with the use of the Website, to the same extent and under the same conditions as other documents and records created and stored in hard copy.

Questions and Contact Information

If you have any questions or comments about these Terms or the Website, please contact us by:
UNITHEM LIMITED
Address: 14/F Golden Centre, 188 Des Voeux Road Central, Hong Kong, China
Email: [email protected]