To all international patients/clients who choose our services:
As a professional inbound medical travel facilitator, we solemnly commit to upholding the principles of legality, compliance, professionalism, integrity, and privacy first. We focus on health and medical care as our core mission, providing you with high-quality assistance services for medical travel to China. This commitment clarifies our service boundaries, responsibilities, and guarantees, with a key declaration: We are NOT a travel company. All our service packages are designed around health and medical care, aiming to protect your legitimate rights and interests and establish a relationship of mutual trust.

What We Do (and Do Not Do)

1. We are a professional inbound medical travel facilitator andNOT a travel company. We do not provide any tourism-related services such as travel routes, scenic spot visits, or shopping arrangements, nor do we take tourism as our core service content. All our service packages are designed from a health and medical perspective, focusing on providing you with assistance services related to medical and health care in China. If there are any occasional arrangements involving scenic spots, they are solely for psychological relaxation and auxiliary conditioning during your medical treatment, do not constitute tourism services, and no tourism-related fees will be charged.
2. Our core service scope revolves entirely around health and medical care, including: consultation on traditional Chinese medicine conditioning, high-end physical examination, orthopedic diagnosis and treatment, pain management, and gynecological and obstetric-related medical services; expert appointment; medical record translation; full medical accompaniment; examination arrangement; report interpretation; medical consultation coordination; and related supporting convenience services (such as accommodation and transportation assistance). All services are provided to ensure your medical experience and help you recover your health.
3. We do not directly provide medical diagnosis and treatment services. All medical-related operations (examinations, treatments, conditioning, etc.) are undertaken by our cooperating formal medical institutions and qualified practicing physicians who hold legal practicing qualifications and have passed relevant international certifications (such as JCI, ISO). We only provide process assistance and coordination services.

How We Protect Your Privacy & Data

1. We attach great importance to your personal information and health privacy, strictly abide by international privacy protection standards (such as GDPR, HIPAA) and relevant Chinese laws and regulations, and strictly protect all your personal information including passport information, medical records, physical examination reports, health data, and contact information.
2. Without your explicit written authorization, we will never sell, rent, disclose, or share your personal information and health data to any third party (except cooperating medical institutions). We will only share relevant information with cooperating medical institutions within the scope necessary to provide you with medical assistance services, and strictly control the scope of information to ensure privacy security.
3. We adopt technical means such as encrypted transmission, secure storage, and permission control to fully protect all your information, prevent information leakage, tampering, and loss, and ensure your data security.

How We Ensure Transparent Pricing

1. All service fees and medical fees of cooperating medical institutions are clearly priced and announced to you in advance. There are no hidden costs, forced consumption, or bundled consumption. No unannounced fees will be charged, and we will not earn any price difference on medical fees.
2. Medical-related fees shall be paid directly by you to the cooperating medical institutions. We will not collect or withhold any medical fees; we only charge clearly announced service fees for providing you with consultation, appointment, translation, accompaniment, coordination, and other related services.
3. We will clearly inform you of the relevant rules for canceling services and refunding fees, and set a reasonable cooling-off period. If you cancel the service for legitimate reasons, we will handle the refund in strict accordance with the rules without delay or deduction.

How We Guarantee Service Quality & Safety

1. We strictly screen cooperating medical institutions and physicians to ensure that all cooperating institutions have legal practicing qualifications, a good industry reputation, and relevant international certifications, and all physicians hold legal practicing certificates and have rich clinical experience to provide professional medical services.
2. We provide you with full professional medical translation services to ensure smooth communication between you and the physicians, accurately conveying your health needs and the physicians’ diagnosis and treatment suggestions; we assign a dedicated person to accompany you throughout the process to assist you in handling relevant procedures such as examinations and consultations, and solve various inconveniences you may encounter during your medical trip to China.
3. We adhere to the principle of honest publicity, do not conduct false publicity, do not exaggerate medical effects, and do not promise medical curative effects. We truthfully inform you of the process, risks, and limitations of medical services, allowing you to clearly understand the service content and potential risks and make independent choices.
4. We have established an emergency assistance mechanism. If you encounter any emergency during your medical trip to China, we will assist you in contacting medical institutions for handling in the first place and provide necessary support and help.

How We Handle Liability & Complaints

1. We will strictly fulfill all the terms of this commitment. If you suffer losses due to our service errors or irregular operations, we will bear corresponding responsibilities in accordance with the law.
2. If you have any questions, dissatisfaction, or complaints about our services, we will set up a dedicated channel to accept and properly handle them in a timely manner, ensuring that your reasonable demands are responded to and resolved.
This commitment shall take effect from the date you choose our services. For any unforeseen matters, we will handle them in accordance with relevant Chinese laws and regulations and the agreement between both parties. The final interpretation right belongs to our institution.